May 29, 2018

Business jets and services

Bombardier Significantly Expands Worldwide Mobile Response Services Ahead of the Global 7500 Aircraft’s Entry-into-Service

  • Bombardier to add Challenger 300 aircraft to its worldwide Mobile Response Team to provide additional parts shipping and response to all Bombardier aircraft operators
  • The Challenger 300 aircraft will join the Mobile Response Team in the second half of 2018, in line with the entry-into-service of the game-changing Global 7500 aircraft
  • The aircraft will be based in Frankfurt, Germany, with easy access to Bombardier’s main European parts distribution hub
  • A dedicated Mobile Response Team Learjet 45 aircraft, based in Chicago, has been serving customers since 2014

Bombardier announced today that in the second half of 2018, it will add a dedicated Challenger 300aircraft to its worldwide Mobile Response Team, already one of the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry. Building on the success of the North American Mobile Response Team Learjet 45 aircraft, the Challenger 300 aircraft will be based in Frankfurt, Germany, within easy reach of Bombardier’s main European parts distribution hub located near Frankfurt International Airport.

The new Challenger 300 support aircraft will shuttle parts and technicians 24/7 to rapidly resolve aircraft-on-ground situations for Bombardier Learjet, Challenger and Global aircraft.

“Over the past five years, we have consistently seen the rise of our fleet reliability across all of our aircraft platforms. Now, with the combination of a fast, reliable, super-midsize aircraft with the ready availability of parts and our skilled technicians, we are bringing our response services to a new level," said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft.

Thanks to its impressive capabilities, the Challenger 300 aircraft, which can fly 3,065 NM (5,646 km) non-stop* at a speed of M0.80 and operate in and out of some of the world’s most challenging airfields, will provide additional support during unscheduled maintenance events.

Bombardier is currently paving the way for the Challenger 300 aircraft to join the Mobile Response Team in the second half of 2018, ahead of the entry-into-service of Bombardier’s game-changing Global 7500 aircraft – the industry’s largest and longest-range business jet. A Learjet 45 aircraft, based in Chicago, Illinois, has been providing 24/7 support for Bombardier’s customers since 2014.

“Bombardier values its customers’ peace of mind, which is why we remain focused on investing in our Mobile Response Team services, so that they bring even greater satisfaction to our growing worldwide customer base,” added Gallagher.

In recent months, Bombardier has increased its customer response capability appreciably. Several more Mobile Response Team trucks have been deployed, bringing the current worldwide total to 23. The company has added six new line maintenance stations in Europe and established Maintenance Control Centres (MCCs) in Wichita, Kansas and Linz, Austria. The new MCCs work in conjunction with Bombardier’s Customer Response Centre to streamline customer requests and direct maintenance support in the most efficient manner to ensure flawless return to service.

About Bombardier

With over 69,500 employees across four business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries across the segments of Transportation, Business Aircraft, Commercial Aircraft and Aerostructures and Engineering Services. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2017, Bombardier posted revenues of $16.2 billion US. News and information are available at  bombardier.com or follow us on Twitter  @Bombardier.

Notes to Editors

  • Follow @Bombardierjets on Twitter to receive the latest news and updates from Bombardier Business Aircraft.
  • To receive our press releases, please visit the RSS Feed section.

Bombardier, Learjet, Learjet 45, Challenger, Challenger 300, Global and Global 7500 are trademarks of Bombardier Inc. or its subsidiaries.

*Under certain operating conditions.

For Information

Anna Cristofaro
Bombardier Business Aircraft
+1 438.994.6043
anna.cristofaro@aero.bombardier.com